Shipping policy

Shipping Policy

Order Processing

All orders are processed after payment is successfully completed.

Because many of our products are sourced from specialized suppliers and performance manufacturers, processing times may vary depending on product availability and supplier location.

Typical processing time is 2–5 business days, although some items may require additional handling time.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.



Shipping Rates

Due to ongoing changes in tariffs and international shipping conditions, Trimotive Performance is continuously working to provide customers with shipping solutions that balance both speed and cost.

For standard-sized orders over approximately CAD $400, standard shipping is free within the respective market. As for orders under CAD $400 , a flat rate shipping of approximately CAD $40 is being charged.

Standard-sized items include, but are not limited to, turbochargers, brackets, sensors, turbo jackets, wiring harnesses, coilovers, and similar automotive parts.

For oversized or freight items requiring special logistics—such as transmissions, engines, and vehicles—additional shipping charges may apply. Because these shipments depend heavily on product dimensions and weight, supplier location, destination, and carrier availability, some costs may not be reflected by our automated shipping calculator at checkout. 

Depending on the packaging, Trimotive Performance reserves the right to re-evaluate if a product would be considered oversized or not.

After your order is placed, our team will determine the most appropriate carrier and shipping method based on your order and destination.

If an adjustment is required for an oversized or special-logistics shipment, we will contact you with the finalized shipping cost before the order is shipped.



Shipping Carriers

We work with multiple international and domestic carriers depending on the product and destination.

These may include but are not limited to:

  • DHL

  • FedEx

  • UPS

  • EMS / Japan Post

  • Other regional logistics providers

Carrier selection is determined based on the most reliable and efficient option for each order.



Delivery Time

Delivery times vary depending on:

  • Product origin

  • Shipping carrier

  • Destination country

  • Customs processing times

Estimated delivery times are not guaranteed and may be affected by external factors outside of our control.



International Shipping

Trimotive Performance ships to customers worldwide.

Please note that international shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your country’s customs authority.



Customs Duties and Taxes

Trimotive Performance makes every reasonable effort to ensure that the price paid by the customer reflects the expected landed cost of the order, including applicable shipping, duties, taxes, customs fees, and related charges whenever possible.

However, international shipments may occasionally be subject to additional or unforeseen charges imposed by customs authorities, governments, carriers, or other third parties. These charges are outside of Trimotive Performance’s control and may not be known or calculable at the time of purchase.

Any additional charges that were not included in the original order or shipping arrangement remain the responsibility of the customer.

If such charges are refused by the customer and the shipment is returned, the order may not be eligible for a refund.


Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Trimotive Performance is not responsible for delays, lost packages, or additional fees resulting from incorrect shipping addresses provided by the customer.



Lost or Delayed Shipments

Once a package has been handed over to the shipping carrier, delivery times and handling are outside of our control.

If your package is delayed, lost, or held in customs, we recommend contacting the shipping carrier directly using your tracking number.

We will assist where possible, but final responsibility for delivery lies with the shipping carrier.



Contact

If you have questions regarding shipping or your order, please contact us:

Email: hq@trimotive-performance.com
Website: https://www.trimotive-performance.com/